Return Policy

At LONESTAR LIQUIDATION, we specialize in liquidated, open-box, shelf-pull, used, overstock, and customer-return merchandise. Because liquidation inventory varies widely in condition and functionality, all items are sold strictly AS-IS, with no warranties or guarantees of any kind.

By purchasing from LONESTAR LIQUIDATION, you agree to all terms listed below.

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RETURN POLICY – ALL SALES FINAL

1. ALL SALES ARE FINAL (NO EXCEPTIONS)

Due to the nature of liquidation merchandise:
    •    No returns
    •    No refunds
    •    No exchanges
    •    No cancellations once an order is placed
    •    No exceptions for condition, functionality, or missing parts

This applies regardless of:
    •    New / open-box / used / damaged / untested condition
    •    Packaging condition
    •    Functional issues
    •    Differences from stock photos
    •    Missing accessories or parts
    •    Buyer’s expectations or assumptions

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2. STRICT AS-IS / WHERE-IS POLICY

All items are sold AS-IS and WHERE-IS, with all faults, visible or hidden.

This includes but is not limited to:
    •    Cosmetic wear or damage
    •    Scratches, dents, or imperfections
    •    Electrical issues
    •    Missing components
    •    Signs of previous use
    •    Manufacturer defects
    •    Items not performing to factory specification

By purchasing, the buyer accepts full responsibility for the item’s condition.

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3. NO WARRANTY OF ANY KIND

LONESTAR LIQUIDATION provides:
    •    No manufacturer warranty
    •    No store warranty
    •    No guarantee of merchantability
    •    No guarantee of fitness for a particular purpose
    •    No guarantee of completeness, performance, or lifespan

No implied warranties apply.

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4. FUNCTIONALITY NOT GUARANTEED

Unless explicitly labeled as “tested and working,” items may:
    •    Not function
    •    Function partially
    •    Require repair
    •    Have undisclosed defects
    •    Fail shortly after purchase

Buyer assumes all risks related to functionality.

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5. CHARGEBACK & DISPUTE PROTECTION

To prevent misuse, you agree that:
    •    You will not file a chargeback for any issue related to condition, expectations, or product performance
    •    Fraudulent chargebacks will be disputed with full documentation
    •    You may be banned from future purchases for improper disputes

Once an order is placed, the buyer accepts full responsibility.

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6. WRONG ITEM SENT (ONLY POSSIBLE REVIEW)

We will ONLY review cases where the item received is completely different from the item ordered.

To qualify, you must:
    •    Contact us within 48 hours of delivery
    •    Email Contact@Lonestarliquidation.us
    •    Provide clear photos of:
    •    The item
    •    The packaging
    •    The shipping label
    •    Your order number

If approved, we may:
    •    Send the correct item (if available), OR
    •    Provide a store credit

Refunds are not issued for any reason.

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7. MYSTERY BOXES

Mystery box items are randomly selected with:
    •    No guarantee of condition
    •    No guarantee of category
    •    No guarantee of value

All mystery box sales are final and non-refundable.

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